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Terms & Conditions of Wonky Broomstick

Please read through our terms and conditions prior to purchasing by placing an order with us you agree to our terms and conditions.

WONKY BROOMSTICK WHOLESALE IS A TRADE ONLY SITE. FOR NORMAL RETAIL PLEASE VISIT OUR WONKYBROOMSTICKSHOP

Purchasing

Buying from Wonky Broomstick Wholesale could not be easier. We accept payments by PayPal (thewonkybroomstick@live.co.uk) or by debit or credit card using our online secure service. There is a number of ways to order: you can either email us for an order form which you can fill out and send back, put an order together yourself then email it to us @ thewonkybroomstick@live.co.uk or place an order over the phone during office hours (10am till 4.30pm) we will then put through your payment on our machine manually allowing easy adjustment for any additions to your order or for out of stock items. We do not accept American Express.

You may make a purchase by post by sending your order to us [address on contact page] with a sterling cheque for the order amount plus postage, or if ordering by email to thewonkybroomstick@live.co.uk you can then then send a cheque to us. Please allow at least 5 working days for a cheque to clear.

We do not operate credit accounts - All orders are made on a firm order basis and must be prepaid

Wholesale Journal pre Orders & Out of Stock Delivery

As our Journals are becoming increasingly popular, should we be out of stock of any of the designs you wish to purchase, we do offer a pre order service in where you can order any of our journals by sending your order via email to thewonkybroomstick@live.co.uk , We have a maximum of 6 week turnaround on out of stock delivery in which we require all orders to be prepaid as unfortunately we are unable to offer a credit facility. Should any of your order be out of stock at the time of order, we will ship as much of your order as possible at time of purchase with the remaining order to follow as soon as stock levels allow. The date of this would be specified when your purchase is intially made.

Minimum orders

We operate a minimum order value. For first time purchases it is £100 with further transactions thereafter of £50 per transaction.

Postage, Shipping & Handling

All orders leave us safely packaged. Items delivered in the UK mainland addresses are sent by Royal Mail / Courier according to weight. Carriage is free on all orders over £200. For orders under £200 postage charge of £10.00 will be added.

International Sales

Due to the diversity of our product range we are unable to obtain shipping costs prior to packing your order. Once we have obtained a shipping quote we will advise you of the amount via email. If at this stage you decide not to proceed with your order we will refund you the cost of the goods less a £5.00 processing fee to cover administration. Should you wish to use your own designated carriers please feel free to advise us of their details.

It is rare in our experience for parcels to be intercepted by Customs. If this happens, however, you may have to pay local import duties.

Certain countries also have restrictions against the import of seeds and plant based produce, Please check if any of these limitations are likely to apply before ordering to avoid any disappointment.

Delivery Timescales

Orders placed on a weekday will be posted within 3 days. Orders placed at weekends will be posted on the following Monday. Parcels should reach you within a couple of days but please allow up to seven to 10 days for delivery. If there is any delay we will contact you to notify you of the delay.

Deliveries to the Highland, Northern Ireland and other UK islands may also take an additional day.

Tax Charges

All prices are inclusive of VAT [where applicable].

Guarantee

Our business is based on good quality and fair prices. If your item is in any way faulty, we will either refund the value of the item or replace it free of charge if you contact us to arrange return of the original item within five days of receipt. Simply contact us for written authorisation to return. Items returned without written authorisation items will not be replaced or refunded. This is in addition to your statutory rights.

Copyright

All content and material on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Hedgewitch Fairs & Wonky Broomstick Wholesale or its content suppliers and protected by English and international copyright laws.

Trademarks

Wonky Broomstick Wholesale trademarks and trade dress may not be used in connection with any product or service that is not Wonky Broomstick Wholesale, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Wonky Broomstick Wholesale. All other trademarks not owned by Wonky Broomstick Wholesale or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wonky Broomstick Wholesale or its subsidiaries.